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Operational Guidelines

Lump Sum Grant Manual (October 2016)Download File
Table of ContentsPDF
Chapter 1 - IntroductionPDF
Chapter 2 - Lump Sum GrantPDF
Chapter 3 - Financial Management (updated in November 2022)PDF
Chapter 4 - Public AccountabilityPDF
Chapter 5 - Best PracticesPDF
Annexes (updated in November 2022)PDF
Circulars／Notification Letters to NGOs Operating Subvented Welfare ServicesDownload File
The fee levels of subvented welfare services have been adjusted with effect from 1 April 2018. Please refer to the notification letter to NGOs operating subvented welfare services and the Annex for details (English version only).
  • Notification Letter to NGOs
PDF
  • Annex (Updated)
PDF
Notification Letter on Social Welfare Subventions for 2024-25PDF
Notification Letter on Implementation of the Statutory Minimum WagePDF
Operational Guidelines on FSA-related Activities and Cost Apportionment for Non-governmental Organisations
(April 2023) 		Download File
  • Operational Guidelines
PDF
  • Annex I (Updated)
Word
  • Annex II (Updated)
Word
  • Annex III
Word
Performance Assessment ManualDownload File
Performance Assessment ManualPDF
Service Quality StandardsDownload File
16 Service Quality Standards (SQSs) and CriteriaPDF
Implementation Handbook (contains guidelines and sample documents for assisting service units to implement SQSs)
  • SQS 1 - Implementation Handbook
PDF
  • SQS 2 - Implementation Handbook
PDF
  • SQS 3 - Implementation Handbook
PDF
  • SQS 4 - Implementation Handbook
PDF
  • SQS 5 - Implementation Handbook
PDF
  • SQS 6 - Implementation Handbook
PDF
  • SQS 7 - Implementation Handbook
PDF
  • SQS 8 - Implementation Handbook
PDF
  • SQS 9 - Implementation Handbook
PDF
  • SQS 10 - Implementation Handbook
PDF
  • SQS 11 - Implementation Handbook
PDF
  • SQS 12 - Implementation Handbook
PDF
  • SQS 13 - Implementation Handbook
PDF
  • SQS 14 - Implementation Handbook
PDF
  • SQS 15 - Implementation Handbook
PDF
  • SQS 16 - Implementation Handbook
PDF
Assessment Matrix Reference Guide for Service Quality Standards
  • Assessment Matrix Reference Guide for the 16 SQSs
PDF
  • Appendix to Assessment Matrix (for SQS 8)
PDF
  • Template for interviewing staff
PDF
  • Template for interviewing services users
PDF
  • Template for document review
PDF
  • Template for observation
PDF

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