2019-20 Annual Service Provision and Statistics - Family Services
| Service Provision |
Service Statistics in 2019-20 |
| Family Life Education |
- No. of registeded social workers 21
- No. of programmes 1 263
- No. of attendance of the participants 80 779
|
| Departmental Hotline |
- No. of calls received 186 598
|
| Integrated Family Services |
- No. of Integrated Family Service Centres (IFSCs) 65
- No. of Integrated Services Centres (ISCs) 2
- No. of cases served 81 952
- No. of groups and programmes organised 10 330
|
| Family Aide Service |
- No. of family aide workers 73
- No. of cases served 3 572
|
| Family Crisis Support Centre |
- No. of centre 1
- No. of enquiry calls received 18 268
- No. of persons/families in crisis served 952
|
| Services for Street Sleepers |
- No. of Integrated Services Team for Street Sleepers 3
- No. of street sleepers approached 1 423
|
| Temporary Shelter / Urban Hostel for Single Persons |
- No. of places 222
- Average utilisation rate 0.83
|
| Compassionate Rehousing |
- No. of cases recommended to the Housing Department 729
|
| Short-term Food Assistance Service Projects |
|
| Cross-boundary and Inter-country Social Service |
- No. of cases 644
- No. of enquiry calls 6 371
- No. of new arrival cases at Lo Wu Check Point referred to appropriate service units 590
|