2021-22 Annual Service Provision and Statistics - Family Services
| Service Provision |
Service Statistics in 2021-22 |
| Family Life Education (FLE) |
- 21 social workers
- 1 466 programmes
- 75 106 participants
|
| Departmental Hotline |
|
| Integrated Family Service Centres (IFSCs) / Integrated Services Centres (ISCs) |
- 65 IFSCs & 2 ISCs
- 79 386 cases served
- 11 092 groups and programmes organised
|
| Family Aide Service |
- 73 family aide workers
- 4 641 cases served
|
| Family Crisis Support Centre |
- 1 centre
- 17 660 calls received
- 730 persons/families in crisis served
|
| Integrated Services Team for Street Sleepers |
- 3 Teams
- 1 564 street sleepers approached
|
| Temporary Shelter or Hostel for Street Sleepers |
- 228 places
- Average utilisation rate: 73%
|
| Compassionate Rehousing |
- Number of case referred to Housing Department: 546
|
| Short-term Food Assistance |
- Number of cases provided with food assistance: 20 470
|
| Cross-boundary and Inter-country Social Service |
- 323 cases served
- 5 372 calls received
- No. of referrals made for new arrivals to service units at Lo Wu Check Point: 632
|
| Outreaching Team For Ethnic Minorities |
- 2 346 service users newly and successfully contacted through outreaching
|