Services for the Elderly

FAQs

I am more than eighty years old now and in poor health. My family is unable to take care of me. Where can I apply for places in Government-subsidised residential care homes for the elderly?
There is no immediate need for me to apply for residential care home for the elderly now but I am worried that my health will gradually deteriorate in the coming years. Should I apply for such in advance?
I am able to take care of myself and I would like to leave my children and move to live with a few friends. What kind of services is suitable for me?
My friend and I applied for care and attention home places on the same day. Recently I have learnt that my friend has been offered a placement, while I still hear nothing about my application. Why?
I intend to apply for long term care services. How much do I have to pay as the processing fee?
I am a carer taking care of my 82-year-old father. Where can I get information regarding carers support service? What kind of services can I obtain?
What are the eligible criteria for applying for the Senior Citizen Card? How to apply for the Senior Citizen Card?
What is the fee charging for applying for the Senior Citizen Card? What is the procedure for replacement application? Is it necessary for the card holders to renew their cards every year?
How to participate in the Senior Citizen Card Scheme for organisations or companies interested in offering concessions/ discounts to senior citizens? Is there any restriction on the form and content of the concessions?
The number of elderly persons with dementia continues to increase. What are the measures to strengthen care and support for elderly persons with dementia and their carers by the Government?
How can I join the Support Team for the Elderly to serve the vulnerable elders?
What is carers support service? What kind of services or activities will be provided by carers support service?
I need to be hospitalised for operation next month, but I am so worried that no one will take care of my eighty-year-old mother at home. What can I do?
I would like to apply for Enhanced Home and Community Care Services. How do I apply?
Can I directly approach integrated home care services units to apply for service?
What should I do if I would like to apply for Home Care and Support Services for Elderly Persons with Mild Impairment?
What can I do if I suspect that an elderly person is subject to abuse?

Q1:	I am more than eighty years old now and in poor health. My family is unable to take care of me. Where can I apply for places in Government-subsidised residential care homes for the elderly?
A1:	The Social Welfare Department has implemented a Central Waiting List for subsidised long term care services to facilitate single entry point registration and allocation of subsidised long term care services (including residential care services). Elderly persons are required to undergo standardised care need assessment at the time of their application for subsidised LTC services, with a view to assessing their LTC needs and matching them with appropriate service according to the assessment results. Elderly persons or persons acting on behalf of the applicants may approach the following referring offices for raising the request: Integrated Family Service Centres (IFSCs); Medical Social Services Units (MSSUs); District Elderly Community Centres (DECCs); Neighbourhood Elderly Centres (NECs)/Social Centres for the Elderly (S/E); and Other service units e.g. Family and Child Protective Service Units, Counselling Units, Integrated Services for Street Sleepers, etc.

Q1:

I am more than eighty years old now and in poor health. My family is unable to take care of me. Where can I apply for places in Government-subsidised residential care homes for the elderly?

A1:

The Social Welfare Department has implemented a Central Waiting List for subsidised long term care services to facilitate single entry point registration and allocation of subsidised long term care services (including residential care services). Elderly persons are required to undergo standardised care need assessment at the time of their application for subsidised LTC services, with a view to assessing their LTC needs and matching them with appropriate service according to the assessment results. Elderly persons or persons acting on behalf of the applicants may approach the following referring offices for raising the request:

Integrated Family Service Centres (IFSCs);
Medical Social Services Units (MSSUs);
District Elderly Community Centres (DECCs);
Neighbourhood Elderly Centres (NECs)/Social Centres for the Elderly (S/E); and
Other service units e.g. Family and Child Protective Service Units, Counselling Units, Integrated Services for Street Sleepers, etc.

Q2:	There is no immediate need for me to apply for residential care home for the elderly now but I am worried that my health will gradually deteriorate in the coming years. Should I apply for such in advance?
A2:	There is no need for you to apply for residential care home placement in advance. Application for long term care services (including residential care services and community care services) is based on the actual health condition and service need of elders. Upon raising their request, elders will be arrangedstandardised care need assessment to ascertain their long term care service needs. Therefore, if the elders are healthy without immediate need for residential care placement, their applications according to the assessment result will not be accepted by the Central Waiting List.

Q2:

There is no immediate need for me to apply for residential care home for the elderly now but I am worried that my health will gradually deteriorate in the coming years. Should I apply for such in advance?

A2:

There is no need for you to apply for residential care home placement in advance. Application for long term care services (including residential care services and community care services) is based on the actual health condition and service need of elders. Upon raising their request, elders will be arrangedstandardised care need assessment to ascertain their long term care service needs. Therefore, if the elders are healthy without immediate need for residential care placement, their applications according to the assessment result will not be accepted by the Central Waiting List.

Q3:	I am able to take care of myself and I would like to leave my children and move to live with a few friends. What kind of services is suitable for me?
A3:	The 'Housing for Senior Citizens Scheme' administered by the Housing Authority is an appropriate option for you. The scheme aims to provide residential flats for people of 60 years old or above. Supervisory services are also provided for handling emergency situations. Priority will normally be given to public housing applications submitted by elderly couples or small groups of elderly singletons (2 to 3 people). For more information, please refer to the link below: Hong Kong Housing Authority.

Q3:

I am able to take care of myself and I would like to leave my children and move to live with a few friends. What kind of services is suitable for me?

A3:

The 'Housing for Senior Citizens Scheme' administered by the Housing Authority is an appropriate option for you. The scheme aims to provide residential flats for people of 60 years old or above. Supervisory services are also provided for handling emergency situations. Priority will normally be given to public housing applications submitted by elderly couples or small groups of elderly singletons (2 to 3 people). For more information, please refer to the link below: Hong Kong Housing Authority.

Q4:	My friend and I applied for care and attention home places on the same day. Recently I have learnt that my friend has been offered a placement, while I still hear nothing about my application. Why?
A4:	Apart from the number of places available, the waiting period for allocation of places is also subject to other factors, including the date of application, applicant's preferences and choices for homes (preference for districts/specific homes, religious background of homes, choice of diet etc). If an applicant does not opt for a specific home, his waiting period would normally be shorter than those who have indicated preference for specific homes. Besides, applicants of care and attention homes may also choose to accept Government-subsidised places in private homes under the 'Enhanced Bought Place Scheme', thereby shortening and thus shorten their waiting period.

Q4:

My friend and I applied for care and attention home places on the same day. Recently I have learnt that my friend has been offered a placement, while I still hear nothing about my application. Why?

A4:

Apart from the number of places available, the waiting period for allocation of places is also subject to other factors, including the date of application, applicant's preferences and choices for homes (preference for districts/specific homes, religious background of homes, choice of diet etc). If an applicant does not opt for a specific home, his waiting period would normally be shorter than those who have indicated preference for specific homes. Besides, applicants of care and attention homes may also choose to accept Government-subsidised places in private homes under the 'Enhanced Bought Place Scheme', thereby shortening and thus shorten their waiting period.

Q5:	I intend to apply for long term care services. How much do I have to pay as the processing fee?
A5:	Application for long term care services, be it residential care services or community care services, is free of charge. Social workers and relevant staff who process and deal with the application will not charge the applicant or his family any fee.

Q6:	I am a carer taking care of my 82-year-old father. Where can I get information regarding carers support service? What kind of services can I obtain?
A6:	You may approach the District Elderly Community Centre (DECC) or the Neighbourhood Elderly Centre (NEC) near your residential address to get information regarding carers support service. The carers support service provided by DECCs and NECs includes mutual help groups for carers, talks and training activities on caring knowledge and skills, on-loan service for rehabilitation aids and equipment, etc. Besides, the day care centres for the elderly and residential care homes for the elderly provide day and residential respite services respectively to help carers take care of the frail elders in case the carers have to engage in personal affairs or commitments. The respite services help to relieve their stress so that they can resume their caring role. For details, please refer to the respective section of the homepage.

Q6:

I am a carer taking care of my 82-year-old father. Where can I get information regarding carers support service? What kind of services can I obtain?

A6:

You may approach the District Elderly Community Centre (DECC) or the Neighbourhood Elderly Centre (NEC) near your residential address to get information regarding carers support service. The carers support service provided by DECCs and NECs includes mutual help groups for carers, talks and training activities on caring knowledge and skills, on-loan service for rehabilitation aids and equipment, etc. Besides, the day care centres for the elderly and residential care homes for the elderly provide day and residential respite services respectively to help carers take care of the frail elders in case the carers have to engage in personal affairs or commitments. The respite services help to relieve their stress so that they can resume their caring role. For details, please refer to the respective section of the homepage.

Q7:	What are the eligible criteria for applying for the Senior Citizen Card? How to apply for the Senior Citizen Card?
A7:	Hong Kong residents aged 65 or over are eligible to apply for a Senior Citizen Card. Applicant should complete an application form, and return it with a copy of HK Identity Card and a recent photo to the Senior Citizen Card Office (the Office) for processing. (Opening hours of the Office are from Monday to Friday 8:45 a.m. to 1:00 p.m. & 2:00 p.m. to 6:00 p.m. (1:00 p.m. to 2:00 p.m. lunch break). The Office is closed on Saturdays, Sundays and public holidays.) Application forms are available at the service units of the Social Welfare Department, estate offices of the Housing Department, public enquiry offices and community centres of the Home Affairs Department, District Elderly Community Centres and Neighbourhood Elderly Centres.

Q7:

What are the eligible criteria for applying for the Senior Citizen Card? How to apply for the Senior Citizen Card?

A7:

Hong Kong residents aged 65 or over are eligible to apply for a Senior Citizen Card. Applicant should complete an application form, and return it with a copy of HK Identity Card and a recent photo to the Senior Citizen Card Office (the Office) for processing. (Opening hours of the Office are from Monday to Friday 8:45 a.m. to 1:00 p.m. & 2:00 p.m. to 6:00 p.m. (1:00 p.m. to 2:00 p.m. lunch break). The Office is closed on Saturdays, Sundays and public holidays.) Application forms are available at the service units of the Social Welfare Department, estate offices of the Housing Department, public enquiry offices and community centres of the Home Affairs Department, District Elderly Community Centres and Neighbourhood Elderly Centres.

Q8:	What is the fee charging for applying for the Senior Citizen Card? What is the procedure for replacement application? Is it necessary for the card holders to renew their cards every year?
A8:	Application for the first Senior Citizen Card is free. However, a nominal fee will be charged for replacement. The current replacement fee for each card is $22 and is subject to revision. Applicant should complete an application form, and return it with a copy of HK Identity Card, recent photo, crossed cheque (payable to 'THE GOVERNMENT OF THE HONG KONG SPECIAL ADMINISTRATIVE REGION') to the Senior Citizen Card Office (the Office). Replacement fee can be also paid in cash in person at the Office. In addition, the card is not necessary to be renewed every year. The staff of the Office will not inform the card holders to renew their cards by phone. Please do not disclose your personal particulars to strangers. In case of doubt, please call the Office at 3583 2959.

Q8:

What is the fee charging for applying for the Senior Citizen Card? What is the procedure for replacement application? Is it necessary for the card holders to renew their cards every year?

A8:

Application for the first Senior Citizen Card is free. However, a nominal fee will be charged for replacement. The current replacement fee for each card is $22 and is subject to revision. Applicant should complete an application form, and return it with a copy of HK Identity Card, recent photo, crossed cheque (payable to 'THE GOVERNMENT OF THE HONG KONG SPECIAL ADMINISTRATIVE REGION') to the Senior Citizen Card Office (the Office). Replacement fee can be also paid in cash in person at the Office.
In addition, the card is not necessary to be renewed every year. The staff of the Office will not inform the card holders to renew their cards by phone. Please do not disclose your personal particulars to strangers. In case of doubt, please call the Office at 3583 2959.

Q9:	How to participate in the Senior Citizen Card Scheme for organisations or companies interested in offering concessions/ discounts to senior citizens? Is there any restriction on the form and content of the concessions?
A9:	Since the Senior Citizen Card Scheme is on voluntary basis, there is no restriction on the form and content of the concession. Organisations or companies who are willing to participate in the Senior Citizen Card Scheme to offer concessions/ discounts of any kind to senior citizens can complete the application form and return it to the Senior Citizen Card Office (the Office). Application forms are available at the Office and can be downloaded at SWD's homepage. In case of any questions, please call the Office at 3583 2959.

Q9:

How to participate in the Senior Citizen Card Scheme for organisations or companies interested in offering concessions/ discounts to senior citizens? Is there any restriction on the form and content of the concessions?

A9:

Since the Senior Citizen Card Scheme is on voluntary basis, there is no restriction on the form and content of the concession. Organisations or companies who are willing to participate in the Senior Citizen Card Scheme to offer concessions/ discounts of any kind to senior citizens can complete the application form and return it to the Senior Citizen Card Office (the Office). Application forms are available at the Office and can be downloaded at SWD's homepage. In case of any questions, please call the Office at 3583 2959.

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Q10:	The number of elderly persons with dementia continues to increase. What are the measures to strengthen care and support for elderly persons with dementia and their carers by the Government?
A10:	Persons with dementia require support services of various aspects, including medical services as well as social care services. The Government adopts a multi-disciplinary and cross-sectoral approach in the provision of holistic care to persons with dementia. The Government has allocated additional recurrent provision in 2018-19 to strengthen community care and support services for elderly persons with dementia and their carers. These services include: The Pilot Scheme on Dementia Community Support Scheme has been regularised since February 2019, and the services will be extended to all the 41 district elderly community centres (DECCs) and 7 Hospital Authority (HA) clusters across the territory to provide cross-sectoral and multi-disciplinary support services for elderly persons with mild or moderate dementia and their carers in the community through a medical-social collaboration model. More social workers will be recruited for each neighbourhood elderly centre (NEC) across the territory for early identification of elderly persons suspected of having dementia. Public education and support services for elderly persons with dementia living in the community and their carers will also be enhanced. More resources will be allocated to all the day care centres/units for the elderly (DEs/DCUs), integrated home care services (IHCS) teams and enhanced home and community care services (EHCCS) teams across the territory to increase the manpower for the provision of enhanced care for elderly persons with dementia who are currently receiving day care services, IHCS (frail cases (FC)) and EHCCS, and to strengthen the support to their carers. Training on dementia for the staff of elderly centres and DEs/DCUs will be strengthened. Additional programme resources will be allocated to all DECCs and NECs across the territory to organise education activities at district or neighbourhood level in order to raise public awareness of dementia. Territory-wide public education activities, including the production of television and radio Announcements in the Public Interest and setting up a thematic webpage have been launched and education activities were organised at district level by all the District Social Welfare Offices under the SWD to enhance public understanding of dementia.

Q10:

The number of elderly persons with dementia continues to increase. What are the measures to strengthen care and support for elderly persons with dementia and their carers by the Government?

A10:

Persons with dementia require support services of various aspects, including medical services as well as social care services. The Government adopts a multi-disciplinary and cross-sectoral approach in the provision of holistic care to persons with dementia. The Government has allocated additional recurrent provision in 2018-19 to strengthen community care and support services for elderly persons with dementia and their carers. These services include:

The Pilot Scheme on Dementia Community Support Scheme has been regularised since February 2019, and the services will be extended to all the 41 district elderly community centres (DECCs) and 7 Hospital Authority (HA) clusters across the territory to provide cross-sectoral and multi-disciplinary support services for elderly persons with mild or moderate dementia and their carers in the community through a medical-social collaboration model.
More social workers will be recruited for each neighbourhood elderly centre (NEC) across the territory for early identification of elderly persons suspected of having dementia. Public education and support services for elderly persons with dementia living in the community and their carers will also be enhanced.
More resources will be allocated to all the day care centres/units for the elderly (DEs/DCUs), integrated home care services (IHCS) teams and enhanced home and community care services (EHCCS) teams across the territory to increase the manpower for the provision of enhanced care for elderly persons with dementia who are currently receiving day care services, IHCS (frail cases (FC)) and EHCCS, and to strengthen the support to their carers.
Training on dementia for the staff of elderly centres and DEs/DCUs will be strengthened.
Additional programme resources will be allocated to all DECCs and NECs across the territory to organise education activities at district or neighbourhood level in order to raise public awareness of dementia.
Territory-wide public education activities, including the production of television and radio Announcements in the Public Interest and setting up a thematic webpage have been launched and education activities were organised at district level by all the District Social Welfare Offices under the SWD to enhance public understanding of dementia.

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Q11:	How can I join the Support Team for the Elderly to serve the vulnerable elders?
A11:	All interested persons are welcome to join the Support Teams for the Elderly as volunteers to serve vulnerable elders. They can contact respective Support Team for the Elderly based at the district elderly community centre according to the district where they work or live.

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Q12:	What is carers support service? What kind of services or activities will be provided by carers support service?
A12:	Carers support service is a type of community support services for carers of the elders. The Service aims at enhancing the caring ability of the carers, and relieving their stress in taking care of the elders through providing them with information, resources and training, so as to facilitate them in caring elders who are living in the community. The scope of carers support service normally includes: conduct skill-training and educational programmes, so as to assist the carers in handling elders' needs and to enhance their ability and knowledge in taking care of the elders; promote the setting up of mutual support groups; by sharing experiences and mutual support among carers in the groups, the carers' ability and confidence in taking care of the elders can be enhanced; set up resource corner and telephone enquiry service, so as to provide the carers with relevant information and reference materials; brief counselling and referral services; demonstration / loan of rehabilitation-aid equipment; arrange social and recreational activities for carers. Most of the community support service units including District Elderly Community Centre, Neighbourhood Elderly Centre, Day Care Centre for the Elderly, Enhanced Home and Community Care Services and Integrated Home Care Services provide various kinds of carers support service. Besides, the subvented Residential Care Homes for the Elderly and the Day Care Centre for the Elderly also provide respite services for the elders (including both residential and day respite), so as to relieve the stress of the carers in taking care of the frail elders.

Q12:

What is carers support service? What kind of services or activities will be provided by carers support service?

A12:

Carers support service is a type of community support services for carers of the elders. The Service aims at enhancing the caring ability of the carers, and relieving their stress in taking care of the elders through providing them with information, resources and training, so as to facilitate them in caring elders who are living in the community.
The scope of carers support service normally includes:

conduct skill-training and educational programmes, so as to assist the carers in handling elders' needs and to enhance their ability and knowledge in taking care of the elders;
promote the setting up of mutual support groups; by sharing experiences and mutual support among carers in the groups, the carers' ability and confidence in taking care of the elders can be enhanced;
set up resource corner and telephone enquiry service, so as to provide the carers with relevant information and reference materials;
brief counselling and referral services;
demonstration / loan of rehabilitation-aid equipment;
arrange social and recreational activities for carers.

Most of the community support service units including District Elderly Community Centre, Neighbourhood Elderly Centre, Day Care Centre for the Elderly, Enhanced Home and Community Care Services and Integrated Home Care Services provide various kinds of carers support service. Besides, the subvented Residential Care Homes for the Elderly and the Day Care Centre for the Elderly also provide respite services for the elders (including both residential and day respite), so as to relieve the stress of the carers in taking care of the frail elders.

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Q13:	I need to be hospitalised for operation next month, but I am so worried that no one will take care of my eighty-year-old mother at home. What can I do?
A13:	You may approach social workers for recommendation and arrangement for your mother during your hospitalisation. There are many community support services that can help you when needed. You can also consider respite service in residential care homes for the elderly (RCHEs) to take care of your mother during your absence. Residential respite service aims to provide temporary residential care service to elders and to enable carers to have a rest in times of need, e.g. attending medical appointment or having personal affairs, so that they can resume their caring duties. Service is provided by all subvented residential care homes for the elderly and nursing homes. The maximum accumulative number of service days is 42 within a year, but special consideration can be given to individual needy elders. Service can be repeatedly used. Application and advanced booking should be made through referrals by social workers of Integrated Family Service Centres, Medical Social Services Units, District Elderly Community Centres, Neighbouthood Elderly Centres, Social Centres for the Elderly, Day Care Centres/Units for the Elderly, Enhanced Home and Community Care Services Teams, Integrated Home Care Services Teams and Home Help Team.

Q13:

I need to be hospitalised for operation next month, but I am so worried that no one will take care of my eighty-year-old mother at home. What can I do?

A13:

You may approach social workers for recommendation and arrangement for your mother during your hospitalisation. There are many community support services that can help you when needed. You can also consider respite service in residential care homes for the elderly (RCHEs) to take care of your mother during your absence.
Residential respite service aims to provide temporary residential care service to elders and to enable carers to have a rest in times of need, e.g. attending medical appointment or having personal affairs, so that they can resume their caring duties. Service is provided by all subvented residential care homes for the elderly and nursing homes. The maximum accumulative number of service days is 42 within a year, but special consideration can be given to individual needy elders. Service can be repeatedly used.
Application and advanced booking should be made through referrals by social workers of Integrated Family Service Centres, Medical Social Services Units, District Elderly Community Centres, Neighbouthood Elderly Centres, Social Centres for the Elderly, Day Care Centres/Units for the Elderly, Enhanced Home and Community Care Services Teams, Integrated Home Care Services Teams and Home Help Team.

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Q14:	I would like to apply for Enhanced Home and Community Care Services. How do I apply?
A14:	Enhanced Home and Community Care Services (EHCCS) is an integrated care service provided for the frail elderly persons. It aims to satisfy the nursing and caring needs of the elderly persons living in the community and to provide carers support service, so as to support the elderly persons to continue living in the familiar home environment and to achieve the aim of family cohesion. If you like to apply for Enhanced Home and Community Care Services, you may approach the nearby Integrated Family Service Centres / Integrated Services Centre, District Elderly Community Centres, Neighbourhood Elderly Centres or Social Centres for the Elderly. If you are on active follow-up at the public hospitals / clinics, you may also apply through the medical social services units of the hospitals or clinics. If you are assessed to have the need for Enhanced Home and Community Care Services after an initial screening, the social workers will refer you to the Standardised Care Need Assessment Management Office (Elderly Services) for assessment and arrangement of service matched.

Q14:

I would like to apply for Enhanced Home and Community Care Services. How do I apply?

A14:

Enhanced Home and Community Care Services (EHCCS) is an integrated care service provided for the frail elderly persons. It aims to satisfy the nursing and caring needs of the elderly persons living in the community and to provide carers support service, so as to support the elderly persons to continue living in the familiar home environment and to achieve the aim of family cohesion. If you like to apply for Enhanced Home and Community Care Services, you may approach the nearby Integrated Family Service Centres / Integrated Services Centre, District Elderly Community Centres, Neighbourhood Elderly Centres or Social Centres for the Elderly. If you are on active follow-up at the public hospitals / clinics, you may also apply through the medical social services units of the hospitals or clinics. If you are assessed to have the need for Enhanced Home and Community Care Services after an initial screening, the social workers will refer you to the Standardised Care Need Assessment Management Office (Elderly Services) for assessment and arrangement of service matched.

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Q15:	Can I directly approach integrated home care services units to apply for service?
A15:	Integrated Home Care Services teams provide services to two categories of cases: (1) Frail Cases (refer to elderly persons who are assessed and recommended for Community Care Services or Residential Care Services under the Standardised Care Need Assessment Mechanism for Elderly Services and have the genuine need for a well-coordinated package of home care and community support services); (2) Ordinary Cases (refer to elderly persons, people with disabilities and individuals and families with social need). For service users who would like to apply for services under Frail Cases, they can approach respective Integrated Family Service Centres / Integrated Services Centres, Medical Social Services Units, District Elderly Community Centres or Neighbourhood Elderly Centres for referrals and arrangement of Standardised Care Need Assessment for Elderly Services. For service users who would like to apply for services under Ordinary Cases, they can approach respective Integrated Home Care Services teams directly for application or respective welfare service units for referrals of the services.

Q15:

Can I directly approach integrated home care services units to apply for service?

A15:

Integrated Home Care Services teams provide services to two categories of cases: (1) Frail Cases (refer to elderly persons who are assessed and recommended for Community Care Services or Residential Care Services under the Standardised Care Need Assessment Mechanism for Elderly Services and have the genuine need for a well-coordinated package of home care and community support services); (2) Ordinary Cases (refer to elderly persons, people with disabilities and individuals and families with social need).
For service users who would like to apply for services under Frail Cases, they can approach respective Integrated Family Service Centres / Integrated Services Centres, Medical Social Services Units, District Elderly Community Centres or Neighbourhood Elderly Centres for referrals and arrangement of Standardised Care Need Assessment for Elderly Services. For service users who would like to apply for services under Ordinary Cases, they can approach respective Integrated Home Care Services teams directly for application or respective welfare service units for referrals of the services.

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Q16:	What should I do if I would like to apply for Home Care and Support Services for Elderly Persons with Mild Impairment?
A16:	Home Care and Support Services for Elderly Persons with Mild Impairment aims to provide home care and support services to elderly persons aged 60 or above, who are assessed to be at least with mild impairment under a simplified and standardised assessment tool and waitlisted for Integrated Home Care Services (Ordinary Cases) [IHCS(Ordinary Cases)], according to their needs to facilitate their ageing in place. Service users can approach respective Integrated Family Service Centres / Integrated Services Centres, Medical Social Service Units, District Elderly Community Centres, Neighbourhood Elderly Centres or Social Centres for the Elderly, or IHCS Teams for enquiry and application.

Q16:

What should I do if I would like to apply for Home Care and Support Services for Elderly Persons with Mild Impairment?

A16:

Home Care and Support Services for Elderly Persons with Mild Impairment aims to provide home care and support services to elderly persons aged 60 or above, who are assessed to be at least with mild impairment under a simplified and standardised assessment tool and waitlisted for Integrated Home Care Services (Ordinary Cases) [IHCS(Ordinary Cases)], according to their needs to facilitate their ageing in place.
Service users can approach respective Integrated Family Service Centres / Integrated Services Centres, Medical Social Service Units, District Elderly Community Centres, Neighbourhood Elderly Centres or Social Centres for the Elderly, or IHCS Teams for enquiry and application.

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Q17:	What can I do if I suspect that an elderly person is subject to abuse?
A17:	If you suspect that an elderly person is subject to abuse, you can call the following hotlines for enquiries or assistance: Departmental Hotline of Social Welfare Department (SWD) at 2343 2255. 24-hour hotline of Tung Wah Group of Hospitals CEASE Crisis Centre at 18281. Crisis Line of Caritas Family Crisis Support Centre at 18288. You can also contact or approach the District Elderly Community Centres or Integrated Family Service Centres/ Integrated Services Centres of SWD or non- governmental organisations for assistance.

Q17:

What can I do if I suspect that an elderly person is subject to abuse?

A17:

If you suspect that an elderly person is subject to abuse, you can call the following hotlines for enquiries or assistance:

Departmental Hotline of Social Welfare Department (SWD) at 2343 2255.
24-hour hotline of Tung Wah Group of Hospitals CEASE Crisis Centre at 18281.
Crisis Line of Caritas Family Crisis Support Centre at 18288.

You can also contact or approach the District Elderly Community Centres or Integrated Family Service Centres/ Integrated Services Centres of SWD or non- governmental organisations for assistance.

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